At Astakenis, we are firmly committed to protecting the privacy, confidentiality, and security of your personal data. This Privacy Policy explains exactly how we collect, use, store, and protect your data and under no circumstances will we share or disclose your information without your explicit, informed consent,unless required by applicable law.

By accessing our services or website, you agree to the practices described in this policy.

1. Data We Collect

We collect only the minimum personal data necessary for the specified, legitimate purposes.

This may include:

• Name, email address, and contact number
• Billing and payment information
• Interaction history with our services
• Support-related communication
• Any data voluntarily provided by you

We do not collect sensitive or unnecessary data unless explicitly required for a specific purpose and with your consent.

2. Strict Use of Data

All data collected is used only for the following reasons:

• To provide, support, and improve our services
• To respond to service-related inquiries
• To comply with contractual or legal obligations
• To send service notifications (not marketing) with your consent
• Conducting market research and analysing user trends

We do not use your data for marketing purposes unless we receive your prior written or electronic consent.

3. No Data Sharing Without Consent

We will never sell, rent, share, or disclose your personal information to any third party without your explicit consent.

The only exceptions are:

• Legal Requirements: We will comply with applicable laws and disclose information if compelled by a legitimate legal request from a court or government authority.
• Authorized Third-Party Services: If you explicitly opt in, we may engage vetted service providers (e.g., payment processors) under strict data protection agreements. They are bound by confidentiality and are not authorized to use your data beyond the scope of their contract.

4. Data Security and Retention

We enforce stringent data protection measures, including encryption, restricted access, and secure storage protocols.

We retain your data only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal requirements.

5. Lawful Basis for Data Processing

All data processing is conducted on a lawful basis in accordance with:

• General Data Protection Regulation (GDPR)
• Health Insurance Portability and Accountability Act (HIPAA)
• Applicable Indian Data Privacy Regulations

We do not process any data beyond the necessary scope, and consent is always the preferred basis unless another lawful ground applies.

6. Your Rights

You have full control over your data. You may exercise the following rights at any time:

• Right to access your personal data
• Right to correct inaccurate data
• Right to request data deletion ("right to be forgotten")
• Right to restrict or object to data processing
• Right to withdraw consent at any time
• Right to data portability
• Right to be informed of any data breach impacting your information
• Right in relation to automated decision-making and profiling

To invoke any of these rights, contact us using the information below. We respond to all data subject requests within the legally mandated timeframe.

7. Children's Privacy

We care about protecting children’s personal information.

Our services are not meant for children under the legal age of consent in your country.

This means:

• India: We require parental or guardian consent for anyone under 18 years old.
• United States: We do not collect data from children under 13 years old, as per COPPA.
• Europe: We follow GDPR rules, and the age of consent is usually 16, but may be as low as 13, depending on the country.
• Other Countries: If you are located in a country not listed above, we will follow the local data protection laws and apply the minimum age of consent required by your national regulations. If local laws are unclear, we assume the minimum age to be 18 unless specified otherwise.

If we learn that we’ve collected personal information from a child without the proper consent, we will delete it immediately.

If you think a child has shared their information with us by mistake, please contact us right away.

8. Policy Updates

We may update this policy only if required by law or regulatory changes. You will be notified in advance, and any material changes will require your renewed consent. We do not make retroactive changes without informing users.

9. Cookie Policy

Our website uses cookies to make your experience better.

What are cookies?

Cookies are small files stored on your device when you visit a website. They help the site remember your preferences and improve how it works.

Why we use cookies:

• To remember your settings
• To see how people use our site (for improving performance)
• To make the website work properly

Can you control cookies?

Yes, you can turn off or delete cookies using your browser settings. But some parts of the site may not work properly if cookies are disabled.

10. Contact Information

If you have questions, concerns, or requests regarding your data or this privacy policy, contact:

Website: www.astakenis.com
Email: info@astakenis.com
Phone No: +91 6360674997